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	<title>Human Resource News &#187; Gino Cosme</title>
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		<title>How Is Your Company Communicating With Customers?</title>
		<link>http://www.humanresourcenews.com/2008/10/03/the-difference-between-inspiration-implementation-online/</link>
		<comments>http://www.humanresourcenews.com/2008/10/03/the-difference-between-inspiration-implementation-online/#comments</comments>
		<pubDate>Fri, 03 Oct 2008 14:54:05 +0000</pubDate>
		<dc:creator>Gino Cosme</dc:creator>
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		<description><![CDATA[Realities in the competitive landscape are forcing management to rethink how their companies are communicating with their customers, how their products and services can become utilities to customers&#8217; lives, and ultimately how digital and online (including social media) strategies can become a key part of their companies&#8217; experience. Inspiration that addresses these realities comes in [...]]]></description>
			<content:encoded><![CDATA[<p>Realities in the competitive landscape are forcing management to rethink how their companies are communicating with their customers, how their products and services can become utilities to customers&#8217; lives, and ultimately how digital and online (including social media) strategies can become a key part of their companies&#8217; experience.</p>
<p>Inspiration that addresses these realities comes in various forms. Often it&#8217;s a case of actively searching for success stories and rethinking how to apply them, making them relevant to a specific audience and company. Other times, and arguably the most profound of times, is allowing ideas to creep up on you through <a title="20 websites to spark your creatively " href="http://www.ginocosme.com/20-websites-to-spark-your-creativity/">creative exploration</a>, both actively and passively. As Susan L. Smith once said in <a href="http://howdesign.com/" target="_blank">HOW Magazine</a> &#8220;The more I accept that inspiration is elusive, the less I go looking and the more I simply wait for it to find me. Sometimes, we look so hard for something that we miss it. So I&#8217;m learning to be OK with the unanswered and the unpredictable and the inconsistent. I&#8217;ve realized that sometimes asking questions is more inspiring than having all the answers.&#8221;</p>
<p><span id="more-16"></span></p>
<p>However, specifically in traditional corporate society, there lies a gap between inspiration and implementation resulting in delayed carry through or worse yet returning to ones previous modus vivendi. To avoid this, the following process can help (note, this is a high level overview and should be explored deeper for your own business circumstances with your own consultant).
<ul>
<li>From the start take into account the structure of the company by answering the fundamental question &#8220;Is the company&#8217;s current structure, framework and systems suitable for the intended way forward?&#8221;, and if it&#8217;s not what needs to be in place (and when) for strategic implementation to be carried through</li>
<li>Identify the operational and human resource requirements called for by the strategy, specifically for the medium and long-term period</li>
<li>Draw up an implementation roadmap that is short, medium and long-term focused and that is linked to clear strategic objectives</li>
<li>Assign roles and responsibilities to specific individuals, both internal and external, with key targets and deadlines</li>
<li>Look for quick wins and priorities that will ultimately inspire and motivate continued support from key stakeholders</li>
<li>Periodically analyse progress with a scorecard that measures performance and make provision for (a) those occasions when headway gets derailed and (b) continuous improvement strategies</li>
</ul>
<p> One key to a successful online strategy is addressing implementation. After all, ideas mean nothing if you can&#8217;t get them off the ground.</p>
<p><a href="http://www.ginocosme.com/six-ways-to-address-the-gap-between-inspiration-implementation-in-the-online-arena/">Comments</a></p>
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